What is direct deposit? +

Direct deposit is the electronic transfer of money into any domestic checking or savings account. Instead of receiving a paper check, the student’s account refund goes directly into any domestic bank account chosen by the student.

Do I still need to sign up for direct deposit for student accounts if I already have direct deposit through UMGC payroll? +

Yes, if you want your student account refund directly deposited. This program does not include or affect any existing direct deposit information associated with payroll for employees or students.

When will my funds be deposited to my student account? +

Refunds will continue to follow the same refund schedule. As such, financial aid refunds will be processed based on eligibility for the disbursement. After the aid has disbursed, your refund will be processed the next business day.

How long will it take for me to see my refund in my bank account? +

From the time that the refund generated is in MyUMGC, you should see the funds in your bank account in three to five days.

Can I change my bank account information? If so, how? +

Go to Direct Deposit in MyUMGC and add a new bank account. Then you can delete the old account from the system or set up to have funds deposited into the new account.

Can I cancel direct deposit after I sign up? +

Yes, but you must submit a written request to have direct deposit canceled. E-mail your request to studentaccounts@umgc.edu or fax your request to 301-985-7858.

Can I add multiple bank accounts and divide my refund? +

No, not at this time. You can add multiple accounts in the set-up area, but funds can only be deposited into the single account you select.

What if I closed my bank account and forgot to update MyUMGC? +

UMGC will make every attempt to deposit funds into the account provided. However, if our attempts are unsuccessful, a refund check will be processed and mailed to the address UMGC has on file.

Can I have a previously requested refund deposited into my account? +

No. Direct deposit will only apply to refunds requested after your account information has been added in MyUMGC.

Can I use a non-U.S. bank account for direct deposit? +

No. Refunds can only be deposited into a U.S. bank account.

I signed up for direct deposit, but my funds were processed through the state, and I received a check. Why did this happen? +

This can occur for several reasons, including

  • There was a liability offset, and the state garnished a portion of your refund.
  • The bank account information was invalid.
  • You signed up for direct deposit after the refund was requested.

Is there a UMGC fee for using direct deposit? +

No. UMGC offers this feature to all students at no cost.

How long will it take for my information to be processed and direct deposit to occur? +

Set-up is immediate after confirmation in MyUMGC. All refunds processed after your set-up is complete will be processed through direct deposit.