Agency accounts are reconciled weekly for pending refunds from University of Maryland Global Campus. Agency refunds exist when the following happens:
- Students drop classes during the Schedule Adjustment Period (See UMGC's Course Withdrawal policy, which includes a section on refunds)
- Agency overpaid invoice
- Administrative withdrawal has been granted
When agencies pay invoices via credit card, the refund will be issued back to the credit card used for payment. If this card has expired, the amount will be refunded via check. For released credit card refunds, allow 5-7 business days.
When agencies pay invoices via check or EFT, the refund will be issued as a check. All check refunds are processed through the UMGC Finance department and then sent to the Maryland State Treasury for check disbursement. For released check and EFT refunds, allow 4-6 weeks.