Contact Support
Can't find your answer? Student support is available at UMGC by phone, chat, and e-mail.
By Chat
Live chat support is available Monday–Friday, 8 a.m.–10 p.m. ET.
The UMGC Help Bot is available for FAQs 24/7.
By Phone
Student Services
(Monday–Friday, 8 a.m.-8 p.m. ET)
855-655-8682
Technical Support (24/7)
888-360-8682
By E-mail
E-mail the support team or submit documents using the UMGC Help Center.
Learn about orientation for new students.
Congratulations on taking the first step on your academic journey! After you register for your first class, visit the Get Started website for tools, resources, and strategies that will help you not only prepare for your first class but also develop the study habits that will carry you through your entire degree program. And if you run into questions along the way, just call on your team for help. Find information about financing your education.
UMGC's Get Started website includes the following:
A checklist to prepare for your first class
An introduction to the online classroom
Tips for interacting in your class
Contact information for your support network at UMGC
Top Billing and Account FAQs
- How do I view and print my account activity?
- How do I access my student account?
- How do I make a payment?
- How do I enroll in UMGC's interest-free monthly payment plan?
- When is payment due?
- How do I obtain my 1098-T tax form?
- Why is there a hold on my account?
- Can my payment due date or grace period be extended?
Did You Know?
There are several ways to pay for your education:
- UMGC's interest-free monthly payment plan
- Third-party payments
- Credit card or electronic check
- Check or money order