Help Center

Find answers to questions about admission, course registration, graduation, and more.

Contact Support

Can't find your answer? Student support is available at UMGC by phone, chat, and e-mail.

By Chat

Live chat support is available Monday–Friday, 8 a.m.–10 p.m. ET.

The UMGC Help Bot is available for FAQs 24/7.

By Phone

Call 855-655-8682 for student services (Monday–Friday, 8 a.m.-8 p.m. ET).

Call 888-360-8682 for technical support (24/7).

E-mail the support team or submit documents using the UMGC Help Center.

Holiday Hours of Operation*

Date

Hours of Operation (ET)

November 25, 2020

8 a.m.–12 p.m.

November 26–27, 2020

Closed

December 24–25, 2020

Closed

December 28–30, 2020

9 a.m.–5:30 p.m.

December 31, 2020

9 a.m.–4:30 p.m.

January 1, 2021

Closed 

* IT support will still be available 24/7 on the above dates.

Technical Support

Get answers to common technical support questions.

Change or reset your password and login credentials at UMGC.

Browse By Topic

Get advice on selecting and registering for classes.

Learn more about applying to UMGC.

Get help paying your bill and managing your student account.

Get help with financial aid at UMGC.

Learn about orientation for new students.

Find answers to top questions from military and veteran students at UMGC.

Find resources to help you be successful in your online class.

Find out how to submit your transcripts to UMGC or get a copy of your UMGC transcripts.