Learn how to report and resolve issues, including academic complaints, ADA compliance, and more.
Not sure where to get help with an issue you haven’t been able to resolve? University of Maryland Global Campus has several resources available to you. We are committed to the effective, efficient, and prompt resolution of complaints of any nature.
Academic Complaints
Common academic complaints may include issues with the course, instructor, or grades. Most student complaints about academic issues are best resolved by contacting your instructor about specific problems that have arisen. If the issue is not addressed through communication with your instructor, then it is best to contact the department for the course in question using the contact information below to discuss the issue with the program director.
If you are unable to resolve the issue after discussing it with the program director, you can consult the procedures in the Student Grievance Procedures policy or the policy on Arbitrary and Capricious Grading. Be aware that each policy requires that certain steps be taken within specific deadlines. You may contact Student Affairs for assistance after you have made efforts to resolve the issue with the instructor and program director.
- Undergraduate Program Contacts
- Graduate Program Contacts
| Program | Contact Information |
|---|---|
First Term Courses | |
Arts and Humanities Programs | |
Education and Public Service Programs | |
Science Programs | |
Business Administration: Undergraduate | |
Accounting and Finance Programs | |
Business Management Programs | |
Cybersecurity Programs | |
Information Technology Programs |
| Program | Contact Information |
|---|---|
First Term Courses | |
Education and Public Service Programs | |
Science Programs | |
Business Administration: Graduate and Doctoral Programs | |
Accounting and Finance Programs | |
Business Management Programs | |
Cybersecurity Programs | |
Information Technology Programs |
| Program | Contact Information |
|---|---|
First Term Courses | |
Arts and Humanities Programs | |
Education and Public Service Programs | |
Science Programs | |
Business Administration: Undergraduate | |
Accounting and Finance Programs | |
Business Management Programs | |
Cybersecurity Programs | |
Information Technology Programs |
| Program | Contact Information |
|---|---|
First Term Courses | |
Education and Public Service Programs | |
Science Programs | |
Business Administration: Graduate and Doctoral Programs | |
Accounting and Finance Programs | |
Business Management Programs | |
Cybersecurity Programs | |
Information Technology Programs |
Additional Resources for Complaints
If your issue is with a different type of department, please see the information below.
For issues with discrimination, contact the Fair Practices Unit.
For sexual misconduct issues, see Title IX Resources.
For student conduct complaints covered by UMGC's Student Code of Conduct, contact the Administrator of the Code of Conduct Process in Student Affairs.
For American Disabilities Act (ADA) compliance issues, see ADA Compliance.
For grievances that are not about a course, instructor, or grades, consult the Student Grievance Procedures. If you plan to pursue a grievance based on the policy, contact Student Affairs.
If you are not satisfied with the outcome of your student grievance, you may submit your complaint to an external entity.
Department Contacts for Other Issues
| Department Name | Phone Number | E-mail Address |
|---|---|---|
| Financial Aid | 800-888-8682 | finaid@umgc.edu |
| Registrar's Office | 800-888-8682 | registrar@umgc.edu |
U.S. Advising by Phone or E-mail
| Department Name | Phone Number | E-mail Address |
|---|---|---|
| Graduate Advising | 800-888-8682 | studentsfirst@umgc.edu |
| Military Advising | 877-275-8682 | military.advisor@umgc.edu |
| Transfer Advising | 800-888-8682 | cctransfer@umgc.edu |
| Undergraduate Advising | 800-888-8682 | studentsfirst@umgc.edu |
| Veterans Advising | 800-939-8682 | veteran.advisor@umgc.edu |