At University of Maryland Global Campus, it’s our mission to provide you with the tools you need to achieve your academic and professional goals. As you embark on your academic journey, we understand you may encounter conflicts along the way. When such situations arise, we want you to know that there are a variety of resources available to help you address these issues in a timely manner.
In these instances, we encourage you to contact and communicate with the teams or individuals listed below who are dedicated to helping you navigate the issues you have encountered:
- Your Success Coach for course registration, scheduling, and similar matters.
- Your Financial Solutions Advisor for any FAFSA, tuition, scholarship, payment, or other financial matters.
- Your professor if the matter involves a course-specific issue such as grading.
Contact the Student Resolution Services Team
If your issue was not resolved after communicating with one of the previously mentioned teams or individuals, please complete and submit the form below to contact the Student Resolution Services team.
Upon submission, you will be notified that your complaint was received by the Student Resolution Services team and we will review the issue in question and contact other UMGC departments and experts for further guidance. Once we have collected the critical information, we’ll contact you directly with a solution or serve as an intermediary between the other parties involved.
Our team is dedicated to helping you find a satisfying resolution to your issue. We’re happy to assist you in solving conflicts pertaining to grading, customer service, financial and funding issues, obtaining your transcripts, and more.
UMGC also has teams dedicated to resolving issues related to Title IX, the Americans with Disabilities Act (ADA) compliance, and fair practices, as well as issues that do not follow the Student Resolution Services team’s process. Please contact the related team to file your complaint in these instances.
Review Policy Resources for Students
UMGC offers additional resources for reporting issues, in the event it does not fall under the previously mentioned categories. Please review the policies below for greater detail about the student code of conduct and grievance procedures.
- For student conduct complaints, review UMGC's Student Code of Conduct.
- For grievances that are not about a course, instructor, or grades, consult the Student Grievance Procedures.
See Additional Contact Info
| Program | Contact Information |
|---|---|
First Term Courses | |
Arts and Humanities Programs | |
Education and Public Service Programs | |
Science Programs | |
Business Administration: Undergraduate | |
Accounting and Finance Programs | |
Business Management Programs | |
Cybersecurity Programs | |
Information Technology Programs |
| Program | Contact Information |
|---|---|
First Term Courses | |
Education and Public Service Programs | |
Science Programs | |
Business Administration: Graduate and Doctoral Programs | |
Accounting and Finance Programs | |
Business Management Programs | |
Cybersecurity Programs | |
Information Technology Programs |
| Department Name | Phone Number | E-mail Address |
|---|---|---|
| Financial Aid | 800-888-8682 | finaid@umgc.edu |
| Registrar's Office | 800-888-8682 | registrar@umgc.edu |
| Department Name | Phone Number | E-mail Address |
|---|---|---|
| Graduate Advising | 800-888-8682 | studentsfirst@umgc.edu |
| Military Advising | 877-275-8682 | military.advisor@umgc.edu |
| Transfer Advising | 800-888-8682 | cctransfer@umgc.edu |
| Undergraduate Advising | 800-888-8682 | studentsfirst@umgc.edu |
| Veterans Advising | 800-939-8682 | veteran.advisor@umgc.edu |